Refund policy

Every HALIDE piece is made to order: it is embroidered for you after you buy it. Because of that, we don't accept returns or exchanges for change of mind or the wrong size. Please check the size guide before you order.

Damaged or faulty items

If your order arrives damaged, has a production fault such as a stitching or embroidery defect, or isn't what you ordered, we'll replace it or refund it at no cost to you.

Contact us within 30 days of delivery through our contact page. Include your order number and a photo that shows the problem. Unless we ask otherwise, there's no need to send the item back.

Lost parcels

If your tracking hasn't updated for 10 business days, or your parcel shows as delivered but hasn't arrived, contact us and we'll work it out with the carrier.

Wrong address

Please double-check your shipping address at checkout. If a parcel is returned because the address was incorrect or incomplete, we can send it again once the new shipping cost is paid.

Cancellations

Production starts soon after you order, so we can only cancel an order before it goes into production. If you need to cancel, contact us as soon as possible.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show it.